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Customer Experience

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Customer Experience

If you’re on a quest to deliver the ideal customer experience and win the battle for customers, now is the time to graduate from tweaks to transformational change. 

Customer Experience

If you’re on a quest to deliver the ideal customer experience and win the battle for customers, now is the time to graduate from tweaks to transformational change. 

What We Do

It's no secret: Brands that are winning the battle for customers are creating and delivering experiences that set them apart. We partner with businesses across industries to align experience strategy and design, operating model, and digital technology to deliver meaningful customer experiences that support your mission.

We help companies realize the financial impacts of delivering a great customer experience: lower costs, higher productivity, increases in revenue and market share, and faster speed to market in addition to creating lifelong customers that are brand advocates. Ultimately, we help companies become customer-centric organizations and implement customer strategies that drive quantifiable business outcomes.

We’re an uncommon blend of business savvy and technical expertise.

Our unique blend of business consultants and deep technologists leads with human-centered design thinking to help you create and deliver extraordinary experiences. Isn’t it time you delivered a customer experience that truly sets you apart?

Our Expertise

Customer Experience Transformation
Create experiences that consistently attract and retain the best customers.
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Customer Analytics
Capitalize on real-time data to understand your customers and interact with them seamlessly while arming your organization with data they need.
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Salesforce

Don’t just understand your customers—engage them where, when, and how it matters most by capitalizing on our extensive capabilities as a Salesforce Platinum Partner.   

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Contact Center Optimization
Give your customers what they want: an easy, intuitive way to connect and communicate while boosting internal productivity and cutting costs.
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How We Think

Blog
Dreamforce 2019 Takeaways: 3 Ways to Improve Your Business in 2020
Blog
Strategy, Meet Structure: How Minnesota Healthcare Organizations Will Succeed in the Era of Evolving Customer Expectations

Our Team

From strategy and design to management and technology, our team’s experience spans every dimension of customer experience.
Tarun Patel
A director in the practice, Tarun brings over 20 years of experience delivering cloud-based customer relationship management solutions built on the Salesforce platform.
Mazen Ghalayini
A managing director who is a creative and collaborative leader with nearly 20 years of business advisory and management experience, Mazen leads our Customer Experience practice firmwide.
Cindy Garrett
A director with more than 25 years of experience in contact center and customer experience, Cindy leads our Contact Center strategy practice firmwide.
Meet The Team