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Customer Experience

Engage Customers
Drive Top Line

The quest to deliver the ideal customer experience has been underway for years with mixed success. Many firms have harvested the low hanging “improvement fruit." Now it's time to move from tweaks to transformation—and accelerate to today's pace of change. 

Our unique blend of business consulting and deep technology puts human-centered design thinking at its core to help clients develop a cohesive program that ultimately drives top-line revenue.

We help you create an agile operating model and craft strategies for the digital world, revolutionizing the way you do business. We partner with clients to navigate the abundance of data and use data to make better business decisions. And, we understand the workforce and expectations are changing. We'll work with you to deliver a customer experience that sets you apart. 

Our Team

Our team has deep expertise in strategy and customer analytics, CRM, digital platforms, marketing enablement and high performance contact centers.
Transforming Barclaycard's Customer Experience
FOCUS AREAS
Salesforce

Customer relationship management is a modern name for an old concept—knowing your customer. Does your sales team have the insight it needs to grow the business, and is it equipped to deliver maximum value? 

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Customer Experience Strategy
With an abundance of customer data available from a growing number of sources, organizations are challenged to integrate and analyze this data, develop key insights, and build effective strategies to target and retain their most valuable customers. Can you?
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High Performance Contact Center
Delivering a successful customer experience means making it easy for your customers to do business with you. That starts with your contact center.
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LATEST INSIGHTS
Modern Healthcare Consumerism Symposium
West Monroe's Chris Althoff will join a panel of experts to present on Creating a Seamless Customer Experience: Going Beyond Patient Portals.
By: Chris Althoff
Date: July 12, 2018

Transforming Business Models for Value-Based Care

Service: Customer Experience
Industry: Healthcare
Location: Minneapolis
Engaging Employees to Engage Customers
An Engaging Conversation with Jeanne Bliss about the Employee Equation in Winning the Battle for Customers
Date: June 26, 2018 Time: 05:00 PM PST
Service: Customer Experience
Location: Waterbar, 399 The Embarcadero, San Francisco
Millennials in the Workforce
Nancy Tseng will join a panel with the Southern California Chapter of NACD.
By: Nancy Tseng
Date: June 20, 2018 Time: 11:00 AM PST

Organizations must adapt to the millennial generation, in the ways they market their products and services and the ways they relate to their employees.

Service: Mergers & Acquisitions, Customer Experience
Location: Los Angeles
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