Dental & Ancillary

The new business-to-consumer landscape raises challenges for dental and ancillary insurers. Rising above the competition means modernizing operations. We can help.

Today’s dental, vision, life, and other ancillary insurers are navigating sweeping, industry-wide changes. New customer relationship models and the omnipresent risk of dental benefits merging with traditional health benefits highlight the need for payers to stay on the offensive. As an insurer, the challenges are clear—but this shift also brings new opportunities; to rethink not only your strategy and operations but also your vision for the future of your business.

We are taking dental and ancillary consulting to the next level by helping you define and deliver strategies that uncover value along the entire payer value chain. Our consultants advise on everything from customer relationship strategies to IT modernization, as well as Medicaid readiness tailored to the niche dental and ancillary landscapes. So you can navigate change—and stay a step ahead.

What We Do in Dental & Ancillary 

Strategy & Insights 

Whether you need to better understand your customers’ end-to-end experiences; ready your organization for expansion into Medicare, Medicaid, and other government services; or design and implement member retention programs, we can help you make the key decisions your organization is facing.  

Technology & Platform

Deploy the right technology for modern, secure, insight-driven operations: high-performance architecture, high-performance contact centers, and direct-to-consumer platforms. Our dental consulting services help design and execute technology initiatives to reduce risk, improve service, automate processes, adapt to healthcare regulatory shifts, transform from B2B to B2C, and focus on customer interactions and experiences—all while reducing technology debt.

Business Architecture & Transformation 

We design solutions that reduce cost, increase efficiencies, and create competitive differentiation for you. What is required to help you sustain and grow your business? Do you build or buy new solutions? We keep customers top-of-mind and use data to define and execute effective programs that align to your business strategy and drive real results. 

Mergers & Acquisitions

It’s impossible to ignore the growing demand for care, expansion of healthcare sub-sectors, and competition for assets. Get the right capabilities and support in place to grow by acquisition, successfully manage integration, and achieve attractive margins.