Health plan leaders need to build agile, responsive, competitive operations that drive success. That’s where we come in.
These are turbulent times for health plans. Regulatory uncertainty, shifting to new payment models, and the rapid advancement of digital health technologies have all pushed health plans to transform.
At West Monroe, our healthcare consulting expertise extends across all aspects of the health plan value chain. We work side-by-side with our clients to transform their operations, partnering to improve everything from customer interactions to internal processes to systems architecture. And delivering real results.
Re-envision member interactions, create industry-leading customer experiences, streamline care coordination for better health outcomes, or transform traditional and digital operations: our health plan consultants can help.
We help health plans deliver seamless experiences through technology—while reducing costs. Attract and retain customers via channel and relationship strategy, digital optimization, and experience design. And optimize front office marketing and sales.
Escalating administrative costs, increasing costs of care, and low member engagement are creating challenges. We partner with you to enable consumer behavior change, prepare for value-based reimbursements, and implement next-generation cost containment strategies to address an evolving healthcare landscape.
We partner with leaders and teams across departments to unlock the potential of technology and improve processes and delivery capabilities. From automating to create efficiency and great customer experiences, to reducing organizational cost by moving to the cloud, or eliminating technology debt by modernizing your claims platform, we can help you drive change and develop a successful healthcare digital transformation.
Insights from your member health data can drive smarter business decisions—cost savings, member and provider satisfaction, and opportunities for expanded capabilities. We help you implement better data governance and shift toward future-thinking, predictive insights.
Rahul has decades of experience driving IT strategy, innovation, and IT delivery and leading complex transformation for global organizations.
With equal parts experience and problem-solving aptitude, Josh helps payers engage savvy consumers to achieve business goals and better health outcomes.
Whether helping clients navigate change or colleagues design initiatives to enhance the workplace, Kate understands what it takes to make an impact.
Robert’s expertise in life sciences and AI are helping transform the industry and improving outcomes.
Matt is an architect of change for healthcare, committed to delivering better performance and – even more – a better patient experience.
Jeff channels diverse experience across the healthcare ecosystem to create healthier, smarter organizations that can engage and empower consumers.
Michael unlocks opportunities for dental and ancillary payers to grow their membership base and create new revenue streams.
Michael is a senior principal who helps clients through regulatory, transactional, and legal matters in the healthcare and M&A space.
Kate is a senior manager in our Healthcare & Life Sciences practice who helps clients navigate the healthcare M&A space.
Jukka is an accomplished clinician, strategist, and digital product creator whose innovations transform care delivery and promote growth goals.
Shannon is an experienced program manager and organizational expert who guides companies going through significant transformations.
An expert in organizational design, development, and change, Rick helps clients build stronger organizations, cultivate talent, and improve performance.
Julian challenges clients to innovate and break norms to accelerate the impact of new technology. His track record shows that works.
Trevor enjoys building teams that collaborate to solve his client’s toughest challenges, thriving in mission-oriented healthcare engagements.
Bringing a candid perspective and attention to detail, Andrew provides his healthcare clients with the guidance they need to be successful.
Munzoor is a senior director in our Healthcare & Life Sciences practice, focusing on managed care, health insurance, population health, and wellness.
With 20 years of consulting experience, Adam serves as a trusted advisor for some of the nation's largest health systems.
Andy brings years of expertise and a proven track record delivering both strategy and delivery project efforts for Health Plan companies.
With deep expertise in healthcare technology and operations, Nathan leads healthcare M&A for West Monroe.
Kim is a director with our Healthcare practice, a leader in our Minneapolis office, and a strong proponent of healthcare innovation.
Leann is a Director in our Customer Experience practice, an accomplished client partner and engagement leader, and a Salesforce CRM expert.
Dawn’s background as a registered nurse allows her to act as a bridge between clinicians, technology, and business plans.
Using a combination of business process design and technology, Carolyne develops solutions to help her clients grow.
Bryan brings more than 15 years of strategy and technology consulting experience which helps him build trust with his healthcare clients.
A senior manager in our Healthcare & Life Sciences practice, Donna has a wealth of experience helping clients solve critical business challenges.
A senior director in our Healthcare & Life Sciences practice, Kristin is a trusted advisor in the areas of healthcare payer strategy and transformation.
Probal is a results-driven senior leader who advises senior executives who are in the intersection of business and technology.
As managing director of our Healthcare & Life Sciences practice, Will is proud to drive progress in an industry that profoundly impacts people’s daily lives.
Paul guides many of the nation’s largest healthcare insurance plans in evolving their technology to reduce costs and drive growth.
Dan is a director in our Healthcare & Life Sciences practice. He is passionate about adding value to an industry that touches so many lives.
An accomplished IT manager, Jason has a proven track record of helping his clients adapt to changes to the healthcare landscape.
Lorri is a senior manager in our Healthcare & Life Sciences practice with more than 20 years of executive and C-suite experience in healthcare operations.
Jennie possesses organizational and communication skills that allows her the ability to manage large and complex transformations, which makes her invaluable to clients.
Combining deep operational and IT experience in the health plan sector with a strong communication style, Larry delivers measurable results.
With a deep focus in healthcare payer operations, Benjamin works with his clients to lead large-scale transformational initiatives.
A senior director and the leader of our Minneapolis Healthcare & Life Sciences practice, Chris excels at helping his healthcare clients drive innovation in an ever-changing and disruptive landscape.
I am even more accessible than the other modals.