Paul has a philosophy on engagements that helps differentiate how he delivers work: Engagements are not just about producing a good output. It’s also about the way you partner to get there. He couples this philosophy with over 15 years of industry experience delivering transformational initiatives. Specifically, within product, marketing, customer experience, and digital transformation areas.
Paul’s inclusive approach to engagements creates strong partnerships and better outcomes for his clients. He focuses on the front office and has implemented technologies and related operational models for digital engagements within health plans that have saved clients who made the shift to digital channels between $8 million and $10 million annually.
Paul has a bachelor’s degree from Ohio University and a master’s degree from the University of Toledo.
Paul works in an industry that has a major focus on mental work. The best way for him to unwind is by building things with his hands. That’s why he spends his spare time with carpentry work and has completed a number of woodworking projects.
Paul lives with his wife and two children in Chicago, where the family takes advantage of the warm summers by getting out and exploring the city.
Paul believes in mentorship at West Monroe. He has built a strong acumen in the Front Office space of health plans and sustains team morale by staying calm and collected during even the most complex engagements.