Water utilities face a host of challenges in a changing environment: not least, a resounding need to modernize infrastructure during the age of conservation.
Technology can be key to making assets and processes smarter, delivery more reliable, and customer interactions more valuable. But with highly publicized water crises, limited resources, and increased rate pressures, the challenge is on.
We’re here to help.
We take water utility consulting to the next level by helping you respond to changing regulations, evolving business imperatives, and growing customer expectations:
Evaluate, plan, and implement AMI to improve conservation, customer service, and billing. We’ll assist in defining the initial strategy, developing implementation plans, selecting technology and vendors, and managing multi-year deployments.
Identify the root cause of customer service issues and high customer bills. We work across the entire utility—setting meters, reading meters, generating bills, posting payments, and delivering customer service to determine how to mitigate these problems in the future.
Develop a comprehensive technology assessment. We evaluate what technology platform is needed today and how to scale for the future, what security vulnerabilities exist, and what projects need to be completed to run your utility efficiently, and deliver excellent customer service.
Track, identify and integrate data sources, set performance targets, and manage operations using real-time data. We help you determine early warnings for how increases and decreases in water consumption can impact cash flow, how many bills are being repeatedly estimated, timeliness of customer appointments, and a backlog of service orders.
Ensure new sensor data is accessible and actionable—and protect it from malicious actors. Manage the convergence of IT systems and technologies, integrate IT and OT, with cybersecurity top-of-mind.
A managing director on our Energy and Utilities team, Dan combines a focus on business results with a passion for bettering lives and communities.
Ken is a director in our Energy & Utilities practice. He specializes in helping utilities leverage technology-enabled solutions.
Mike has a passion for providing world-class client service and driving value creation through the implementation of new technology.
Tricia delivers transformational change at water utilities, helping them modernize their technology platform, customer experience, and operations.
Through straight talk and process improvement expertise, AJ understands how to tackle complex challenges and deliver tangible operational benefits.
A former officer in the U.S. Navy, Sam approaches his clients with a well-rounded set of experiences to help them address their challenges.
I am even more accessible than the other modals.