May 2020 Point of View
Create value from data by taking a results-obsessed approach to analytics
Perspectives
Practical thinking and advice rooted in real experiences, data, and results
Trending Perspectives
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June 2020 Point of View
Strategic investing during a recession requires a focus on ROI
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May 2020 Report
C-Suite Poll: Challenges to Re-Entry and Long-Term Impacts of COVID-19
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April 15, 2020 Podcast
This is CX, Episode 58: Best practices to enable work-from-home customer service professionals
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September 2019 Signature Research
The Upskilling Crisis: Effectively Enabling and Retraining Employees for the Future
Braving the Post-Pandemic World
Ready or not, COVID-19 changed the world. And undoubtedly, the way you do business. Need to adapt? We're right here with you.
