Delivering reliable, safe, secure, and affordable power is an increasingly complex task. Utilities must respond to shifting customer expectations, the challenges of updating aging infrastructure, and changing energy resources, as well as evaluating disruptive technologies—all within an highly regulated landscape.
Serving customers and addressing new stakeholder needs requires a strategic view, and an experienced eye. That’s where we come in.
We take an undeniably different approach that adapts to the industry’s rapidly dynamic landscape, and positions your organization for sustainable success.
To succeed in the rapidly changing energy landscape, utilities must have the flexibility to integrate wide-ranging trends and changes into their strategies. That’s why we help utilities plan and drive transformational grid modernization initiatives.
Together, we can skillfully navigate the most significant shifts—and build for the future:
Running the utility of the future means upgrading T&D infrastructure, investing in IoT, 5G, and other wireless- and fiber-based communications networks, and integrating IT systems with operational technology. (It also means managing these investments properly with regulators.) With grid modernization an imperative, investments in infrastructure are a given. We’re here to help plan for it, build it, integrate it, and manage it—for the long haul.
Customers are looking for more from their utility: insights into their energy use. More rate and renewable energy options, from solar panels to electric vehicles. And better experiences and interactions. We can help you design a data- and analytics-based customer experience that uses digital communications, apps, and even a high-performing customer service center, so you can deliver the energy of the future, today. We can also build customer information platforms that integrate your CIS with a modernized CRM system—unlocking customer benefits while avoiding the risk, cost, and time spent replacing it.
Turn insights into operational improvements. Build an analytics center of excellence, consolidating the right skills, strategies, processes, and technology. Through our Rapid Analytics Platform, you can bridge the gap between rigid product solutions and costly one-time custom-integration solutions. And apply advanced machine learning to recommend actions based on real-time data analysis.
Energy utilities are an extremely attractive target for cyberattacks. It's never been more important that your security is not only compliant but nimble, active, and effective. In addition to protecting core grid operations, all IT and OT field technologies, grid automation, and customer data, we help utilities build an active and responsive culture around cybersecurity—so when an attack happens, you are ready to respond swiftly and effectively:
The energy market landscape is constantly changing. As states explore new business models that align financial incentives with climate policy goals, utilities must be responsive and nimble to stay ahead. Our deep experience in working with utilities and regulators makes us the ideal partner to help utilities navigate and optimize these new opportunities.
In this evolving labor market, focusing on the employee experience, digital workplaces, and optimizing processes and technology can pay huge dividends. Our experience and success in building award-winning digital workplace strategies for energy utilities can help you attract and retain the talent you need today—and in the future.
A managing director on our Energy and Utilities team, Dan combines a focus on business results with a passion for bettering lives and communities.
A senior director, Paul leads our Energy & Utilities practice on the East Coast and is a leader for the Energy & Utilities advisory and regulatory offerings.
Maureen is a senior manager in our Energy & Utilities practice and an experienced leader in IT operations.
John collaborates with utility leaders to transform culture and bring the workforce together to enable complex transformation.
Mike partners with utilities on complex modernization programs and other major initiatives to drive efficiency and performance benefits.
Tricia delivers transformational change at water utilities, helping them modernize their technology platform, customer experience, and operations.
Eric creates value by helping clients effectively leverage emerging grid technologies to improve reliability, operational efficiency, safety, affordability and their ability to integrate renewable energy sources.
Through straight talk and process improvement expertise, AJ understands how to tackle complex challenges and deliver tangible operational benefits.
Brian brings more than three decades of experience to the table, meaning he has the know-how to help your business find success.
Andrew combines entrepreneurial, innovation, and strategy skills to advance the needs of energy and utility clients.
Jason leads business development for our E&U practice on the East Coast. He has a background in ecommerce, web technology, and digital marketing.
Mike has a passion for providing world-class client service and driving value creation through the implementation of new technology.
A director in our Energy & Utilities practice, Tim helps design and deploy private communication networks that meet the needs of modern utility companies.
A former officer in the U.S. Navy, Sam approaches his clients with a well-rounded set of experiences to help them address their challenges.
A director with our E&U practice focused on new client development, Dave helps clients connect in a meaningful way with our experience and capabilities.
Passionate about creating a sustainable future, David brings a holistic perspective to problem solving his clients’ energy challenges.
Jeff specializes in delivering transformative utility technology projects to meet key business, operational, and customer initiatives.
Matthew is a senior manager in our Energy & Utilities practice and is an expert in grid modernization.
Gregory is a senior manager in our Energy & Utilities practice with over a decade of business leadership experience.
Ken is a director in our Energy & Utilities practice. He specializes in helping utilities leverage technology-enabled solutions.
James’ background in electrical engineering along with years of practical business experience allow him to help clients deliver results.
Estelle has a proven track record of successfully implementing operational efficiencies for her clients.
Tom is a senior managing director, leading West Monroe’s Chicago office and Energy & Utilities practice
A senior manager in our Energy & Utilities practice, Saurabh excels at helping clients achieve performance improvement throughout the value chain.
I am even more accessible than the other modals.