Leann Landry

Leann Landry

Director Customer Experience Dallas

Leann takes a value-driven and human-centric approach to delivering complex Salesforce solutions that transform business processes across sales, contact centers, marketing, and partner/customer collaboration. She leads multi-disciplinary engagements advising on Salesforce solution architecture best practices, customer experience strategy, process optimization, agile methodology, program management, and organizational change management.

As an originating member of the West Monroe Dallas office, leader on the Dallas Senior Leadership Team, and Dallas campus recruiting lead, Leann plays an integral role in the rapid growth of our Dallas office and cultivation of our office culture that has received several best-place-to-work awards. She co-created a Salesforce accelerator asset collaborating with our Energy & Utilities practice to streamline distributed energy resource management which was awarded internal “shark tank” funding for its innovation and marketability.

Leann joined West Monroe in 2015 through its acquisition of Etherios, a Salesforce CRM consulting firm and platinum Salesforce partner. She has been in the technology industry for more than 15 years working for KPMG, Aon, and Susan G. Komen for the Cure. She has a bachelor’s degree in Management Information Systems from Texas A&M University.

What makes Leann different

Leann embodies West Monroe’s mission to build the next generation of leaders and received the West Monroe Sequoia award for excellence in mentorship and people development. She takes an empathetic approach to her work and influences others by example. Leann spends her free time running around with her 9 nieces and nephews, being a dog mom to her golden retriever, and practicing yoga.

Where Leann makes an impact

Leann drives the growth, success, and empowerment of women at West Monroe as a member of West Monroe’s Women's Leadership Network (WLN) national leadership team and as the WLN executive sponsor for West Monroe’s Dallas office.

Meet the Customer Experience team