Amy Fletcher

Amy Fletcher

Senior Director Customer Experience Seattle

A skilled leader with proven history of guiding cross-functional teams to drive business transformation, Amy partners with clients to solve complex business problems by improving customer experience and engagement.

Amy has deep experience designing and introducing customer engagement programs, developing custom digital platforms for customers and partners, improving business process effectiveness, and optimizing digital customer experiences.

In addition to her practice leadership and consulting responsibilities, Amy is a member of our Seattle office leadership team, an executive sponsor our center of excellence (COE) in human-centered design, and a passionate brand ambassador and mentor.

Amy joined West Monroe from Hitachi Consulting, where she was vice president and a member of the Digital Transformation leadership team. She has a bachelor’s degree from the University of Alabama and a dual MBA and MHA from Georgia State University.

What makes Amy different

A wife and mother, Amy loves living in Seattle, where there’s always something fun to do outside. She enjoys traveling with her family – internationally in the summer and to ski destinations in the winter. Interesting fact: Amy was born in West Monroe, Louisiana.

Where Amy makes an impact

Amy makes time to serve on the boards of the National League of Young Men and Juma Ventures, a non-profit social enterprise that operates businesses that employ low-income youth. She is also actively involved in fund raising for education for her kids’ school.

Meet the Customer Experience team