Calvin Cheng

Calvin Cheng

Senior Manager Customer Experience Chicago

Calvin leads the planning, design and delivery of digitally enabled, customer-centric solutions that increase profitability, customer acquisition and retention, and operational efficiency.

Over the course of his career, Calvin has acquired deep expertise in CRM, eCommerce, marketing automation and personalization, omnichannel strategy, social and enterprise collaboration, and digital strategy and innovation. 

Calvin is known for his passion for client success and his enthusiastic and collaborative work style. He enjoys mentoring early career consultants just as his mentors invested in his career development.

Calvin joined West Monroe in 2018 after his time at Deloitte Consulting and Point B, where he helped to grow those firms in the areas of Digital, Retail, Distribution, and Consumer Brands. He has a bachelor’s degree from the University of Illinois. 

What makes Calvin different

After graduating from college, Calvin backpacked across Australia, Western Europe and the UK and completed bartending school before beginning his business career. He is a devoted husband and father of three children and is closely involved with their school events and sports activities.

Where Calvin makes an impact

Compassionate and community focused, Calvin and his family volunteer at Feed My Starving Children. They also support GRIP Outreach for Youth in Chicago, investing in the lives of youth through Christ-centered, Life-on-Life relationships.

Meet the Customer Experience team