Understand the “size of the prize” for distribution center productivity improvement.
Our workforce optimization productivity blueprint establishes a road map for targeting and realizing improved distribution center productivity.

A sound starting point

To realize sustainable productivity improvement in your distribution center environment, you first need to know where you stand today.

  • When did you last review work processes, methods, and metrics?
  • How utilized are your people, and how equipped is your front line supervision to proactively manage their performance?
  • Do your people have the right tools and training to perform at 100-percent—all the time?
  • Have any recent changes affected associates’ ability to do their jobs?
  • Is your staffing allocation correct?
  • How effective is your incentive pay structure and design

If you are ready to chart your path to productivity improvement, we can help. Our Workforce Optimization team blends the science of engineering with the art of people to help our clients—some of the world’s largest and most complex operations—optimize their workforces and processes from engineering through execution. The bottom line: 15 to 25-percent improvement in productivity.

We use a proven and accurate approach to determine current and potential productivity levels in your distribution center environment by calculating and compounding three areas that drive your productivity (“P”): utilization (“U”), methods (“M”), and performance (“P”). We call this a “PUMP” assessment.

Here's how our assessment works 

Our analysis examines all activities within the walls of your distribution centers using a combination of observations, surveys on handheld devices, interviews, and corporate data. Typically, it covers an array of specific tasks, including shipping, receiving, putaway, forklift operators, yard personnel, loaders, supervisors, and clerks.

Our analysis includes:

  • An index of associate productivity
  • Performance management, including manager capabilities and effectiveness, current management challenges, and tools utilized
  • Work flow and use of preferred methods, including effectiveness of product slotting
  • Process, methods, and metrics used to evaluate operational performance
  • Methods for labor planning, scheduling, and staffing
  • Incentive pay structure design and execution

Your productivity blueprint

Our PUMP assessment provides a clear understanding of where you stand today—and much more:

  • A productivity blueprint that quantifies your potential for increasing throughput, freeing labor, and reducing costs
  • Recommendations for improving productivity in areas such as standards development, preferred methods and incentive structures
  • A road map for closing the productivity gaps
  • Recommended performance metrics
  • An idea log with quick wins

The best part: We can deliver a Productivity Blueprint quickly—typically in six weeks or less— so you can begin your path to capturing the “prize” of greater distribution center productivity.  For most of our clients, that means double-digit improvements in efficiency and operating cost.

From engineering through execution 

To move from engineering through execution, your workforce needs the right conditions to succeed. We work with you to identify opportunities to optimize labor and reduce complexity while enhancing customer experience by looking at areas such as:

  • Work methods and processes
  • Technology support
  • Engineered labor standards
  • Front-line effectiveness, including staffing and training
  • Execution management
  • Continuous improvement
  • Environment, including safety and risk mitigation


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