Eric Freshour

Eric Freshour

Senior Manager Operations Excellence Chicago

Eric delivers solutions that create value during times of transition, like when he improved employee engagement for MultiCare Health System by 76% or improved change readiness and end user satisfaction at a large bank by more than 50%.

An experienced manager and consultant, Eric leverages skills in value realization and governance, change impact and readiness assessment, change management strategy, organizational alignment, communications planning, training, business process redesign and optimization, and program management to lead large, transformational initiatives and cross-functional teams. 

He is also committed to developing the next generation of leaders, mentoring his peers on how to build collaborative relationships, and championing change management at West Monroe and with our clients.

Eric led an end-to-end change management and organizational alignment (candidate screening, roles & responsibilities, training, performance management) project for a corporation navigating a large, multi-year business transformation. He has also led numerous IT initiatives, including a multi-year custom eCommerce development project for a large healthcare payer.

Eric has a bachelor’s degree in economics from DePauw University.

What makes Eric different

Eric’s optimistic worldview manifests in his enduring support for Cleveland’s professional sports teams, the Indians, Browns, and Cavaliers.

Where Eric makes an impact

Eric has volunteered with Ronald McDonald House and children's mentoring/after school programs. He also serves on the board for the DePauw University Consulting Group.

Meet the Operations Excellence team