Steven’s aim is simple: maximize competitive advantage for clients through innovative technology solutions and uniquely successful partnerships with their vendors. His knack for establishing leverage in negotiations where none exists, designing deals that work in the short and long-term while reducing client risk, and achieving those deals in record time has generated significant value for his clients for over a generation. His solutions typically deliver a 10 to 20-times return on his team’s consulting fees. For example, one of his teams recently helped one of the world’s top-five technology companies save more than $80 million – 20 times the fees – across six projects in their first 15 months at the client.
His formula for success? Decades of delighting clients by creating what he said he would create, and achieving what he said he would achieve. He brings strategy development and negotiation experience across multiple disciplines and industries – with a focus on IT and business process insourcing and outsourcing, application development and maintenance, and complex IT sourcing. His subject matter expertise helps clients understand the art of the possible, and his experience leading complex negotiations allows his clients to achieve and implement stretch goals.
An entrepreneur at heart, he has launched successful consulting companies, offices, and practices in San Francisco, creating solutions with the CXOs of the world’s leading brands in high-tech, finance, healthcare, retail and consumer packaged goods.
He joined West Monroe from Pace Harmon, where he was a managing director. He opened and led Pace Harmon’s San Francisco office, launching its Application Development and Maintenance, Managed Print, IT Hardware Leasing, and Wireless Sourcing practices. He earned a bachelor’s degree from Haverford College and an MBA in finance from the University of Pennsylvania’s Wharton School.
The son of two refugees, he is skilled at building understanding across different cultures and spent five years of his professional career overseas before returning to his home state of California to start a family.
Throughout his career, how he delivers work has influenced clients and colleagues as much as what he delivers. Clients attracted to his working style have added him to their ‘personal board of directors’, and colleagues considering consulting as a career have emulated his approach to work-life balance; multiple colleagues have asked him to officiate their wedding ceremonies.
He is deeply committed to developing consulting leaders by making everyone around him successful. He strives to personify qualities such as collegiality, enthusiasm, integrity, and authenticity to his teams – so colleagues feel like family to one another, and the office feels like home.
He inspires colleagues to apply the same qualities when serving as volunteers. For almost a decade, he has led an annual trip to Yosemite National Park to volunteer in support of the initiatives that matter most to park rangers.