Multi-State Health Plan
A rapidly growing health plan set out to modernize core technology and operational foundations. It needed a scalable data foundation to onboard new business and evolve analytics capabilities to support growth, increase competitiveness, and manage increasing operational costs.
The client sought to build a central foundation of clean, standardized data to support consistent and accurate decisions while also elevating analytics maturity with advanced analytics supplementing existing workflows. Activating this high-impact, seamless platform would empower our client to target scalable year-over-year growth.
West Monroe helped our client articulate the value of data capability maturity on the broader organization—and drive from strategy to execution. We helped the organization build trust in its data, uncover innovation opportunities, and establish scalable patterns and practices to match strategic growth ambitions. We helped track value creation to realize returns of the new data and analytics capabilities.
ROI over 5 years
estimated annual savings
projected annual hours saved
Anticipating substantial growth, our client wanted to improve its data platform. The previous system didn’t provide a platform capable of quality data management or consistent governance and stewardship—which made scaling operations all but impossible.
A lack of data was preventing the client from making insight-driven decisions. Technology debt had also become an increasing concern due to a growing collection of disconnected tools. After reviewing our client’s IT infrastructure, West Monroe helped create a fully functional data platform, setting the foundation for IT upgrades and expansion. Our approach allowed our client to develop a unified vision for digital transformation and enabled the strategy to bring them to the finish line.
Our client wanted to empower their organization with a truly digital data platform integrated in a scalable tech foundation. To help them do this, we brought together multidisciplinary expertise in product engineering, organizational change management, healthcare and life sciences, and external data partners. This expertise helped us define and develop a data strategy that would help our client leverage market-leading tools.
In addition to being the foundation of our approach in all engagements, our diversity of skills, knowledge, and expertise allowed us to rectify misalignments between people and processes identified during discovery. To address this, West Monroe fully integrated into our client’s team, working alongside them to gain a deeper understanding of their challenges. This enabled us to implement a solution specifically tailored to our client’s needs.
Our approach began with system design and a focus on obtaining alignment from IT stakeholders to ensure the platform would meet organizational needs—both current and future. A few of the decisive moments during our engagement included:
West Monroe does more than implement technology and advise our partners—we enable them to be self-sufficient. During the engagement, we coached our client to develop their own strategic advisory capabilities. We also worked with them to build sustainable business practices that will allow them to keep building on their digital strategy into the future. Our work has:
Our priority was to move the needle in a measurable way—and that’s what we helped accomplish. The project is expected to deliver an ROI of 2.5x over five years. The client can also expect to save $10 million and 122,000+ person-hours across the organization each year. And while these short-term results are exciting, the most compelling results will be the long-term impacts of their transformation into a truly digital organization.