Challenge Accepted

IBERIABANK operated in a paper-based market model, and the bank’s operations were suffering from a lack of process standardization and resulting inefficiencies. Additionally, enabling transparency in the commercial lending and treasury management origination process was proving difficult, thus employee and customer experience was lagging. West Monroe partnered with IBERIABANK to help transform their operating model supported by nCino solutions, yielding new efficiencies and an improved customer experience.
[West Monroe] changed my perspective on the consulting industry and how that can be a real asset to a company like IBERIABANK

Mike Boyd, Director of Strategic Risk Initiatives, IBERIABANK


Our Results
Optimized nCino implementation with the following critical integration points: Core Platform with nightly batch feed; Equifax for business and consumer reports; LexisNexis for OFAC checks.
Implemented document archive integration for long-term document storage and indexing.
Created LaserPro extract for automated loan document generation.
  • The team first developed a new target process model for both commercial and treasury origination coupled with detailed business requirements for each line of business and function in the origination lifecycle. The resulting comprehensive process model design ultimately created consistency across all markets and units.
  • To implement nCino, the West Monroe team utilized a proven West Monroe agile-based development methodology to configure the nCino system.
  • The team closely partnered with IBERIABANK throughout the process to incorporate feedback into the configuration by allowing end-user testing as the system was built.
  • Finally, West Monroe designed and delivered an effective change management program to ensure communication and day-one readiness. IBERIABANK went live with over 1,000 users on time and on budget in only 14 months.