Updating critical infrastructure and processes to power exponential growth
To maintain its growth trajectory, BridgeHealth needed to transform its legacy technology platform and key business processes. West Monroe Partners helped BridgeHealth transform its organization—establishing Salesforce, analytics, reporting, and contact center capabilities essential to further change. These new capabilities have improved efficiency and insight to deliver better member experiences and enable high-quality care at a better value.
We have been recognized by Inc. 5000 as one of the fastest growing private companies in America. In order to stay on that trajectory, we needed to scale. West Monroe worked with us quickly to understand our situation and to help us meet our goal
Mark Stadler, Chief Executive Officer, BridgeHealth
Improved efficiencies and reporting by reconfiguring contact center technology in under three weeks.
Implemented Salesforce to access customer data faster and create customized team views in a clearer, more organized way.
Established a cloud-based analytics solution that allows the company to aggregate files and conduct timely claims and eligibility analyses.