A comprehensive Customer Engagement Plan helped Con Edison secure regulatory approval for its Advanced Metering Infrastructure (AMI) implementation plan and execution strategy to engage customers and stakeholders.
A proven approach helps MultiCare Health System align business functions around a new customer experience strategy.
Transformation by the numbers:
> 6 key customer journeys identified
> 1 individual owner assigned per journey
> 100 projects mapped to customer journey points
Driving business innovation through digital transformation. New Salesforce, contact center, analytics, and reporting capabilities boost efficiencies and help deliver better member experience.