Customer Experience
From Tweaks to Transformation

Customer Experience

CRM Process Support Salesforce
Comparing Salesforce and Microsoft Dynamics CRM Online

Learn the difference between Microsoft Dynamics and Salesforce from sales, service, marketing, and dashboards perspectives.

The quest to deliver the ideal customer experience has been underway for years with mixed success. Many firms have harvested the low hanging “improvement fruit." Now it's time to move from tweaks to transformation.
 
Our unique blend of business consulting and deep technology puts human-centered design thinking at its core to help you develop a cohesive program that serves customer expectations better and drives top-line revenue.

We help you modernize your operating model, rooting it firmly in the outcomes customers seek. We help you determine which operational improvement areas to focus on to make the biggest impact. We don’t just help you formulate a customer experience strategy and insights, we help implement technology, drive it across channels, monitor results and adapt your culture.

 

Transforming Barclaycard's Customer Experience
FOCUS AREAS
Salesforce

Customer relationship management is a modern name for an old concept—knowing your customer. Does your sales team have the insight it needs to grow the business, and is it equipped to deliver maximum value? 

Customer Strategy & Insights
With an abundance of customer data available from a growing number of sources, organizations are challenged to integrate and analyze this data, develop key insights, and build effective strategies to target and retain their most valuable customers. Can you?
Digital Strategy
It’s called “digital disruption” for a reason. Just about everything we do today has been revolutionized by the speed and magnitude at which digital channels impact how we interact and communicate.
High Performance Contact Center
Delivering a successful customer experience means making it easy for your customers to do business with you. That starts with your contact center.
LATEST INSIGHTS
West Monroe will host BenchmarkPortal's certification course at our Seattle office August 15-17
Date : August 15, 2017
BenchmarkPortal offers one of the most highly regarded call center management certification programs in the industry.
Location:
Seattle
Join us to discuss custom Web-2-Any Object, trigger frameworks and testing Lightning components
Date : July 26, 2017 Time : 05:00 PM PST

West Monroe's own Santosh Kumar Sriram will present on a framework he developed to test Lightning components in Jasmine JS. 

Location:
Seattle
Let West Monroe Help You Make The Switch
Date : July 18, 2017
Are you thinking about transitioning to Lightning? This is where Salesforce is heading, and while the classic will still work for many organizations, you may be missing out on key features and capabilities available in Lightning. We can help you determine if your Salesforce is ready for the switch.