Many organizations are undertaking customer-focused transformations – from customer experience (CX) strategies to contact center transformations to CRM initiatives. Best practices include customer journey mapping and benchmarking against best in class organizations. However, one of the most overlooked success factors is employee engagement. Many CX initiatives struggle or fail due to misaligned expectations, lack of organizational readiness or cultural issues.
West Monroe has been named by Great Place to Work® and FORTUNE as one of the best workplaces in the United States on its 2017 Best Small & Medium Workplaces list.
West Monroe has established a global network, increasing our breadth and depth of our delivery capabilities well beyond North America.
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Landing a “good job” isn’t the same as pursuing a fulfilling career. At West Monroe, you’ll find we’re more interested in supporting career goals than filling an empty position.