Join West Monroe as we discuss how to successfully engage with the customer that is always connected.
Customers now consider their interactions with your company more than any other factor when making purchasing decisions.

Customers expect faster, smarter, more connected and more personalized services and experiences. Is your company prepared to service this new customer? We invite you to an exclusive webinar where you will learn about:

  • Transforming your service organization
  • The new customer success metrics that matter
  • Solutions in the new era of connected service; enabling more intelligent routing, real-time presence and seamless interaction leveraging Salesforce Service Cloud with Omni-Channel and/or Live Agent
At the end of this session you will better understand how to measure customer experience and how to technically enable your team to meet these emerging customer expectations.