Sep. 14, 2020 | Podcast

This is CX, Episode 61: The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta

The merging worlds of customer experience and customer success and how COVID-19 is impacting these functions

In this episode, Mike and Paul speak with Gainsight CEO, Nick Mehta, to discuss the merging worlds of customer experience and customer success and how COVID-19 is impacting these functions. Listen to hear:

  • Mehta’s origin story
  • His point of view on customer success (CS) and how it exists within organizations as a capability and function
  • Why organizations need to focus on customer outcomes and measurement best practices
  • Common challenges organizations face when considering a CS technology solution
  • How CS technology is different from traditional CRM and CXM solutions

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