Nov. 21, 2018 | Podcast

This is CX, Episode 37: Giving thanks for your customers

In this holiday-themed episode, Paul and Mike discuss the importance of organizations showing their thankfulness for customers (i.e. no customers = no business) and the different ways  this is done by CX leaders. They also highlight the importance of organizations thanking their employees, as they drive key experiences for customers.



Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they become available.

Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.


Explore our latest perspectives