The banking industry continues to transform in an attempt to be more transparent (both internally and externally) and improve overall customer experience. Banks are investing heavily in tools such as the nCino Loan Origination System (LOS) tool to automate and streamline the end-to-end loan process. But, simply implementing software does not guarantee success. A robust Organizational Change Management (OCM) approach is critical to ensure success. Effective OCM not only promotes adoption of the tool, but also helps banks realize the benefits sought from the investment in loan origination tools. From our experience assisting clients with nCino implementations, we believe the following six OCM activities are key to success.
In our experience, deliberately taking action on the above six steps will greatly increase the overall success and value derived in a bank-wide transformation.
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