Michael Hughes

Michael Hughes

Managing Director Operations Excellence Chicago

A highly regarded business transformation expert, Michael focuses on value definition, ensuring that people, processes, and technologies are aligned with desired business results – and that sound governance is in place to ensure organizational alignment into the future.

In addition to working with clients, Mike leads our Operations Excellence practice, a diverse group of consultants who work in human capital management, financial management, organizational change management, supply chain optimization, workforce management, and more. Since taking the helm, he has substantially expanded the team’s capacity and resources.

Mike is a sought-after expert in productivity improvement, having been published in Harvard Business Review, HR Magazine, Fast Company, SHRM, and The Economist, and speaking on topics such as employee engagement.

Prior to joining West Monroe, Michael was a Senior Vice President and National Leader for the Business Transformation practice at NTT DATA/The Revere Group. He earned bachelor’s and master’s degrees from Northern Illinois University.

What makes Michael different

In his free time, Michael enjoys reading, running, travel, and just hanging out with the Hughes Crew, including his wife, teenage daughter, and dog.

Where Michael makes an impact

Michael is a member of the Leadership Council for Civic Consulting Alliances. He also volunteers as Treasurer and Executive Board Member of the Northern Illinois University Alumni Association.

Meet the Executive Team