Gordon Wong

Gordon Wong

Director IT Strategy & BPO San Francisco

When it comes to delivering on the potential value of sourcing partnerships, experience counts – but so does the ability to customize it for the unique situation at hand. That’s where Gordon excels. His transformation solutions have produced more than $1 billion in savings. For example, he led a multi-year program for a Fortune 50 client that reduced infrastructure outages by 90% and application support costs by approximately $200 million over five years. The project’s innovative approach created stability and savings through proactive monitoring, automation, and “shifting left” – that is, minimizing routing and escalation of tickets.

He recently led several clients through large global IT transformations that included cloud and automation strategies, organizational restructuring, supplier consolidation, and transformation cost reduction initiatives. 

His breadth of experience extends beyond IT services to include areas such as organizational design, enterprise communications, and financial impact analysis. 

He joined West Monroe from Pace Harmon, where he was a managing director. He previously was a manager in Deloitte Consulting’s Strategy and Operations group. He earned a bachelor’s and master’s degrees in electrical engineering and an MBA from Carnegie Mellon University.

What makes Gordon different

When he’s not working, he relishes time with his baby daughter. Other hobbies include staying active on the Peloton, following Bay Area sports teams, sampling beer, and researching new vacation destinations – although his family has a strong preference for Hawaii, which they visit several times per year to unwind and live the slower island life. While he doesn’t consider himself an “outdoors” person, he counts his four-day trek on the Inca Trail to Machu Picchu among his best vacations.

His family lives in the small Northern California town where he grew up and went to high school. 

Where Gordon makes an impact

He develops solutions with a practical lens, always understanding that you won’t realize value if you can’t implement the solution effectively. He is a strong proponent of cross-functional collaboration because it brings outside-in thinking to projects. 

He sees his job as a leader as enabling both team success and individual success, so he takes the time to mentor junior staff – both client colleagues and members of his own teams – and guides them in applying their intellectual horsepower. 

Meet the IT Strategy & BPO team