Like many employers, West Monroe started working remotely when the pandemic hit in March 2020. Now, we are managing re-entry into the working world—to our offices, client sites, and the transportation that gets us to and from.
To operate safely and effectively, we are leveraging an internal team of multidisciplinary experts across workforce management, employee experience, and technology—along with a committee of representatives across the firm. We've also adopted Salesforce's Work.com solution to enable our re-entry.
Our story? We're writing it as we go. To share lessons learned, best practices, and how combining technology with the right people and processes can lead to success. Read on.
As consultants, we get excited about complex business problems. It’s what motivates us to get out of bed every morning. But this problem? It’s the most complex one we’ve ever faced.
Getting back to work in the middle of a pandemic.
“Back to work” has a certain meaning for us, as we have jobs that allow us to work fully remote (for the most part). We’ve been working just as much, if not more, over the last several months helping clients pivot their business operations—just out of our own homes. But at some point, we are going back to client sites, back on the road, and back into West Monroe offices.
But how? When? Who? And in what way? These are all questions not easily answered. With differing preferences and needs from every client and employee, this is a mass puzzle—which by the way could shift at any time—and requires serious modeling, technology, and brains to figure out.
We’re using Salesforce’s Work.com to help. And we’re one of the first employers to adopt the technology. We did this for several reasons: 1) As a Salesforce Platinum Consulting Partner, we know and understand their technology—and we happen to have the best implementers in-house and 2) we wanted to go through this as our clients are going through this. To be at the forefront not only benefits our company, but yours.
Before we selected Work.com as our technology enabler, we connected at the people level. We established a reopening committee with representatives from across the firm to ensure we have diverse representation and mindshare. Having a centralized team leading the charge helps build the necessary governance to pull off such a monumental task. We also made a point to listen to our employees. We need to understand their concerns and comfort levels with getting back to work and continue to establish two-way trust.
Such a large undertaking requires a multitude of workstreams across the reopening committee—and that’s where things can get complicated. With the risk factors being so high, we knew we could not rely on Excel spreadsheets to monitor office capacity scheduling, enable contact tracing, or perform employee wellness checks. Work.com’s suite of tools has helped us get organized with modules like the centralized Workplace Command Center, Contact Tracing, and Shift Management and Planning tools.
A senior manager in our OE practice, Corie has experience helping organizations execute transformative change in order to be more competitive.
Andrew has a proven history of delivering measurable results for his clients through novel organizing solutions.
Tim is a Customer Experience professional specializing in transforming experiences for our clients - and their customers, employees, and partners.
Leann is a Director in our Customer Experience practice, an accomplished client partner and engagement leader, and a Salesforce CRM expert.
Jermaine delivers complex technology solutions that engage customers, employees, and other stakeholders and enable companies to accomplish more with less.