IBERIABANK’s growth strategy had outgrown its legacy, paper-based operating system. So the bank tapped West Monroe to help modernize its tech, improve processes, and instill transparency. Anchored by nCino, we helped IBERIABANK develop a digital operating model that: Ensured greater transparency, standardized vital processes, and created operational efficiencies. This model resulted in an improved customer experience and significant improvement in end-to-end lending lifecycle turn times.
Implemented nCino, integrating critical systems: Core Platform with nightly batch feed; Equifax for business and consumer reports; LexisNexis for OFAC checks
Automated generation of key documents (Opportunity Memo, Term Sheet, Commitment Letter, Loan Boarding Sheet)
Enabled long-term document storage and indexing through document archive integration
West Monroe changed my perspective on the consulting industry and how that can be a real asset to a company like IBERIABANK.
West Monroe partnered with IBERIABANK to help transform their operating model with a new digital operating model anchored by nCino that increased efficiency, modernized their technology, and improved their processes.
For too long, IBERIABANK had been relying on manual processes and workflows to run the business, which impeded growth. Plus, a lack of standardization made it hard for employees and customers to keep track of progress in the commercial lending and treasury management origination businesses – hampering employee and customer satisfaction.
IBERIABANK looked to West Monroe to transform its operations, boost efficiency, and improve the customer experience using nCino, the bank’s chosen operating platform solution.
Our multidisciplinary team of bank experts, nCino specialists, operations experts, and technologists got to work. We started by developing new processes for the bank’s commercial and treasury origination businesses – before implementing the technology. We created consistency across markets and units by working with every service line on their part of the origination lifecycle. And to maintain that consistency, we created a program that automatically generates opportunity memos, term sheets, commitment letters, loan boarding sheets, and other documents.
We integrated several software platforms critical to IBERIABANK’s operations onto nCino, including:
Our model incorporated document archive integration for long-term storage and indexing and converted IBERIABANK’s inefficient covenant management and policy exception tracking database onto nCino’s platform.
Throughout the implementation process, we incorporated continual feedback from the IBERIABANK team and customers – ensuring a successful adoption post-launch.
In the end, West Monroe designed, delivered, and implemented a digital operating model – run on nCino. On time. And within budget.
The system injected transparency into IBERIABANK’s lending business lines and operations, from the first client contact through origination to portfolio monitoring. This process came with a change management program that went live with over 1,000 users – to ensure successful adoption and realized value.