Your users have high expectations when they call your IT service desk: fast diagnosis, clear communication, efficient resolution—and also a great attitude. That’s because their expectations are set by the best-in-class service organizations with which they interact today, from banks to retailers and more.
Most IT managed services or help desk providers simply aim to fix problems. We aim to deliver an outstanding experience—every time.
We not only focus on the experience, but proactive root cause analysis to ensure we see trends and completely resolve issues so they don’t happen again. This makes your people more productive.
That starts with the people we choose to staff our IT managed service desk: people with deep and current technology skills—but also empathy and a passion to resolve issues. People with the business acumen to assess each situation, understand what’s needed for fast resolution, and communicate clearly and effectively.
We also invest in the tools that enable outstanding customer service. A state-of-the-art incident tracking and reporting system, call-center technology that allows us to see who’s calling before we pick up the phone, and workstation and mobile device management tools that enable us to react to a potential issue before it affects your business.
Find out more about our Service Desk offerings here.