By the Numbers
30% Improvement in speed of implementations
70% Improvement in speed of service requests
24/7 Real-time status via nCino technology

Challenge Accepted

SunTrust leadership saw a significant opportunity in the treasury management business to connect processes, update to cutting edge technology, and provide a much higher quality client experience. The bank’s goal was to bring this business line to the caliber of other high-performing units at SunTrust. West Monroe took a client-centric approach to optimizing SunTrust’s current operating model and enhancing their supporting technologies.
Working with West Monroe has really been a one team approach

Roxann Moore, Head of Treasury Operations, SunTrust Bank

Hear from SunTrust
Our Results

Sped up new implementations by 30%.

Improved maintenance and service requests by up to 70%.

Created 24/7 real-time status of implementations, maintenance, and service requests via nCino technology. 

Highlights
  • To support the new operating model, SunTrust selected the nCino Treasury Management solution due to its ability to power a digitally connected experience for clients and teammates alike, with fewer redundancies, greater transparency, and improved user experience.

  • Working with SunTrust, the West Monroe team developed an optimized client experience path and supporting operational redesign.
  • Working in a collaborative committee comprised of SunTrust, West Monroe, and nCino representatives, the group helped SunTrust business teams get trained on leading practices in client experience strategy, organizational change and project management, as well as technical knowledge of the nCino treasury management product and the Force.com platform.
  • Working side-by-side with SunTrust and nCino throughout the design and build phases of the project, the West Monroe team was able to calibrate the solution to the bank’s needs and meet goals set by the treasury services team.