Creating digital strategies and platforms to enable nimble responses to evolving customer needs
“One of the keys to creating a shared purpose across functions was West Monroe’s detailed internal and external research that helped us understand best practices and potential impacts. This insight enabled us to...become a responsive, digitally enabled operation.”
Curtis Kopf, Senior Vice President, Customer and Digital Experience, Premera
Identified 40+ use cases and created multi-year roadmap.
Recommended resource, technology, and project investments.
Established an action plan for incubating new chatbot capabilities.