Doug is a recognized thought leader who delivers enterprise value by blending operations and technology to increase margin contribution, optimize investments, and improve service quality.
Doug’s experience spans a diverse spectrum of business operating models, markets, and industries, including the consumer products, industrial manufacturing, pharmaceuticals/life sciences, healthcare, retail, energy and utilities, and government sectors. He applies expertise in workforce management, Lean implementation, business process reengineering, operations excellence, and enterprise transformation to help clients achieve business goals.
Doug joined West Monroe Partners in 2016 from Accenture, where he was the global lead for the firm’s Workforce Optimization capability. Previously, he held several management and consulting positions during 12 years with H.B. Maynard & Company, a workforce performance improvement consultancy acquired by Accenture in 2007.
He began his career serving in a variety of management and engineering roles with United Parcel Service.
Doug has been active in the Institute of Industrial Engineers (IIE) for more than two decades and has served in various leadership roles, including president in 2012 and 2013. He is also a member of the University of Pittsburgh Industrial Engineering Department Visiting Committee and the Lean Enterprise Institute. He has authored articles for various industry trade publications and is a frequent speaker at national and regional conferences.
Doug earned Bachelor of Science and Master of Science degrees in Industrial Engineering from the University of Pittsburgh, as well as a graduate certificate in Engineering Management & Technology.