Tarun Patel is a director in West Monroe Partners’ Customer Experience practice. He specializes in delivering cloud-based customer relationship management (CRM) solutions built on the Salesforce.com platform. Tarun has more than 20 years of experience delivering business value through innovative technology solutions for Fortune 500 service organizations.
Throughout his career, Tarun Patel has excelled at solving next-generation business problems while providing measurable return on investment as it relates to the service business landscape. He applies deep knowledge of customer management methodologies and metrics to define and align corporate customer strategies with business goals and to measure project success.
Deeply versed in all aspects of the project lifecycle from inception to production, Tarun possesses the strong blend of management, functional, and technical expertise necessary to deliver effective, results-oriented customer management solutions. His expertise has helped many clients navigate complex, multi-phase, enterprise-level programs involving process design and technology solutions across marketing, sales, and service organizations.
Tarun’s experience spans a variety of industries, including software, consumer goods, insurance, communications, travel, media, high tech, and pharmaceuticals. This includes nearly a decade as a solution architect for enterprise-scale customer management solutions utilizing the Salesforce.com and Siebel application product suites.
Tarun joined West Monroe Partners in 2015 in the acquisition of Etherios, a division of Digi International (DGII), a publicly traded company with more than 600 employees in locations across North America, Europe and Asia. As vice president of Etherios, Tarun was responsible for solution delivery in the south region of the United States, including expanding group delivery capabilities through the creation of methodologies and knowledge capital, effective resource management, and client development. He was instrumental in building Etherios’ capabilities to provide transformational thought leadership to customer service executives while successfully executing Service Cloud and Salesforce Platform implementations.
Tarun earned a Bachelor’s degree in Management Information Systems from the McCombs School of Business at the University of Texas at Austin. He holds several Salesforce certifications and is certified in the Knowledge Centered Support (KCS) principles and methodology.