Tommy McClung is a senior manager in West Monroe Partners’ Energy & Utilities practice, based in Houston and specializing in the water utility industry. He has more than 25 years of operational leadership experience in a variety of platforms, with nine of those years as the executive leader of a municipal water meter-to-cash operation.
Tommy McClung’s distinctive combination of utility industry and technology expertise has been critical in establishing new business lines, including specialized services for water utilities, within West Monroe’s Energy & Utilities practice. Recognized as a meter-to-cash subject matter expert, he has deep functional and technical experience in automated metering infrastructure (AMI) design and implementation, customer experience operations, program management, asset management, process improvement, sustainable operations management, contract negotiation, customer communication and education, and related disciplines.
Tommy joined West Monroe Partners in 2015 from the City of Houston, where he spent nine years leading the meter-to-cash operation, with responsibilities for utility billing, collection, code compliance, and customer engagement for water, waste water, and storm water operations with $1.4 billion in annual receipts and a workforce of 350. Under his leadership, the city successfully implemented a number of operational technologies as part of the largest utility billing and collection effort in the state of Texas.
Tommy is an active member in the American Water Works Association and Water Research Foundation. Having authored the proposal that led to research on AMI interoperability and standards, he now is serving as chair of the Alliance for Water Efficiency Committee, operationalizing the research and leading new research that will define the water distribution system of the future.
In addition to his work in the water utility industry, Tommy has experience in the commercial aviation and non-profit sectors.
Tommy earned a Bachelor of Science degree in Education from the University of Texas at Austin and a Master of Arts degree in Public Administration from the University of Houston.