Brett Mastalli works with banks and credit unions to deliver value through development and execution of key business strategies. A highly respected and experienced advisor to senior industry leaders, his areas of focus include commercial lending transformation, digital bank transformation, customer experience design, omnichannel delivery, branch rationalization, business process improvement, operating model design, core banking, and risk and regulatory solutions.
Over the course of his career, Brett has worked in many facets of the industry, including consumer lending and deposits, mortgage lending, commercial and business lending, credit operations, and wealth management/private banking. He has an accomplished track record for enabling business processes and strategies through the use of technology, including extensive experience in vendor assessment and selection, requirements gathering, and implementation planning and management.
Brett joined West Monroe Partners in 2016 from Accenture, where he was a senior manager. Brett also spent more than 12 years in roles with First Citizens Bank, including senior vice president, retail segment strategy manager; vice president, senior commercial lending review officer; and vice president, credit administration operations officer.
Brett earned a Bachelor’s degree in Business Administration, Management & Finance from State University of New York at Albany and a Master of Business Administration degree from Wake Forest University.