Dawn Kramer blends extensive clinical operations and technology experience to help clients analyze the root causes of operating challenges and solve those problems using technology. She is adept at both developing strategy and executing it, using agile methods to accelerate new capabilities and deliver cost-effective solutions that address all necessary legislative, reporting, and accreditation requirements. During her career, she has developed several care management software platforms.
Dawn’s experience spans pharmacy, medical management, HEDIS quality measures, healthcare payers, and population health management. She is an excellent communicator who works effectively with people at all levels of an organization to drive project success.
Dawn joined West Monroe in 2017 from Casenet, LLC, where she was a senior clinical product manager. She evaluated market trends and customer feedback and developed comprehensive business strategy and requirements for a medical management platform used in the commercial and government spaces. She was also the designated product manager for the firm’s largest customer, responsible for defining and prioritizing business problems and guiding development of new functionality.
Dawn also spent nine years in product management leadership roles with Medecision, guiding development of analytics, care management, reporting, and provider portal products. Previously, she served in project management and analyst roles with Cigna, with responsibilities that included developing and implementing a homegrown medical management system. She began her career as a registered nurse.
Dawn earned a Bachelor of Science degree in Nursing from the University of Pittsburgh.