Kristin Irving is a senior director with West Monroe Partners in Chicago. She has more than 20 years of management consulting experience developing technology-enabled business solutions, with particular specialization in the healthcare industry. Her primary focus is on expanding dental payer strategy and solutions for the firm’s Healthcare Payer practice.
Applying extensive experience gained from years of working with dental payers to transform their operations and customer experience, Kristin is responsible for expanding West Monroe Partners’ dental payer strategy and solutions. This includes solutions that deliver product road maps, build-versus-buy analyses, and multi-year system implementations.
A results-focused project leader and skilled problem solver, Kristin brings a unique balance of business and technology expertise that enables her to address issues and opportunities from a holistic perspective – one that considers and incorporates people, process, strategy, and technology implications when defining a solution. By utilizing her experience managing large, complex projects on time and within budget, Kristin has helped her clients reduce operating and IT costs, optimize processes to maximize productivity, and deliver quality solutions.
Kristin has worked collaboratively with her clients to deliver a wide array of successful business solutions, including IT strategy and planning, customer experience enhancements to support B2C transactions, claims platform assessments and consolidation, application development, web portals, and optimization of call center, claims, and sales-to-setup processes. Kristin also has worked with third-party administrators, dental payers, and dental providers to select and implement new platforms and software solutions. In addition, she has provided functional and IT diligence of healthcare systems and processes in conjunction with mergers and acquisitions.
Prior to joining West Monroe Partners in 2006, Kristin was a manager with Hewitt Associates (now Aon Hewitt), responsible for improving claim processing and submission processes.
Kristin earned a Bachelor of Science degree in Management Information Systems from the University of Illinois.