Paul Horner is a director with West Monroe Partners and a member of the Healthcare practice. He has more than a decade of strategy and technology consulting experience, working with leading health insurance plans to create effective and efficient operations and drive growth.
Paul Horner is a highly experienced healthcare executive and consultant with expertise in customer experience and engagement strategy, capability design and development, and complex implementations. He guides many of the nation’s largest healthcare insurance plans in evolving their technology and business solutions and processes to improve customer acquisition and retention, reduce costs, and drive growth.
Paul has substantial experience in an array of disciplines necessary to guide successful transformation in the healthcare environment. These include process improvement, operational development, program and organization development, capability assessment and development, capability and technology implementation, market competitive research and analysis. He also has extensive experience in quantitative and qualitative market research and with translating research into strategic actions that drive capability development.
Paul has demonstrated the ability to exceed objectives in challenging environments. An adept program leader and manager, he supports clients at every stage of complex transformation—from assessment to planning and design to efficient execution.
Paul joined West Monroe Partners in 2016 as part of the firm’s acquisition of Invoyent, LLC, a healthcare business and technology consultancy for which he was a senior manager.
Previously, Paul was held several executive roles, including chief operating officer, with CareXtend, a digital retail healthcare company. He was a healthcare consultant with Stonegate Advisors, LLC, and he began his career as a marketing research and product development analyst with Computershare.
Paul earned a Bachelor of Arts degree in Political Science and Public Administration from Ohio University. He also earned a Master of Public Administration degree with concentrations in Administration and Health Care Policy from the University of Toledo.