Michael Hughes is a highly regarded business transformation executive with expertise in the areas of strategy, leadership development, performance management, change management, organizational design/alignment, training, culture change, business planning, IT strategy, and process design/improvement. An accomplished senior consultant with a unique blend of business and technology acumen, he has substantial experience coaching and mentoring management teams and executives through business planning and through the process of leading change and transformation.
In addition to working with clients, Michael has guided development of West Monroe’s Operations Excellence practice and its core market offerings, while also expanding its team substantially and establishing resources across most of the firm’s offices. He also is coordinating the firm’s work to help clients navigate issues around productivity and talent management.
Michael joined West Monroe Partners from NTT DATA/The Revere Group where he was senior vice president and national leader for the Business Transformation practice. In nearly 20 years as a consultant and practice leader, he worked with clients in an array of industries, including the healthcare, professional services, airline, utility, distribution, and other sectors. As a practice leader, he directed creation of service offerings, methodologies, and tools, as well as business development and account management.
Michael began his career as a consultant with Litigation Sciences, Inc. in Chicago and also was a senior consultant in the Change Management Services practice of Andersen Consulting. He is a recognized expert and accomplished speaker on the topics of change management, organizational alignment, transformation, behavioral/culture change and business/IT alignment. He received the 2017 Individual Change Management Excellence Award from the Midwest Chapter of the Association of Change Management Professionals (ACMP) in recognition of his accomplishments in the field.
Michael earned a Bachelor of Science degree in Organizational/Corporate Communication and a Master of Arts degree in Communication Studies with emphasis in Organizational Behavior & Communication from Northern Illinois University. He is a member of the leadership council of Civic Consulting Alliance and of the executive board of the NIU Alumni Association. He has also served as an instructor in the Department of Communication Studies at Northern Illinois University and as an adjunct professor in the Center of Business and Economics at Elmhurst College.