Michael Hughes is a managing director with West Monroe and a member of the executive team. He leads the firm’s Operations Excellence practice, including the ERP, Organizational Change Management, Program Leadership, Business Analysis & Architecture, and RPA offerings. Michael has over 25 years of experience navigating all facets of change to deliver process and technology-enabled business transformation programs across an array of industries.
Michael Hughes is a highly regarded business transformation executive with expertise in the areas of strategy, leadership development, performance management, change management, organizational design/alignment, training, culture change, business planning, IT strategy, and process design/improvement. An accomplished senior consultant with a unique blend of business and technology acumen, he has substantial experience coaching and mentoring management teams and executives through business planning and through the process of leading change and transformation.
Michael joined West Monroe Partners from NTT DATA/The Revere Group where he was senior vice president and national leader for the Business Transformation practice. In nearly 20 years as a consultant and practice leader, he worked with clients in an array of industries, including the healthcare, professional services, airline, utility, distribution, and other sectors. As a practice leader, he directed creation of service offerings, methodologies, and tools, as well as business development and account management.
Michael began his career as a consultant with Litigation Sciences, Inc. in Chicago and also was a senior consultant in the Change Management Services practice of Andersen Consulting. He is a recognized expert and accomplished speaker on the topics of change management, organizational alignment, transformation, behavioral/culture change and business/IT alignment.
Michael earned a Bachelor of Science degree in Organizational/Corporate Communication and a Master of Arts degree in Communication Studies with emphasis in Organizational Behavior & Communication from Northern Illinois University. He has served as an instructor in the Department of Communication Studies at Northern Illinois University and as an adjunct professor in the Center of Business and Economics at Elmhurst College.