Andrew Gaeckle is a director in West Monroe Partners’ Customer Experience practice. He specializes in delivering cloud-based customer relationship management (CRM) solutions built on the Salesforce.com platform. Andrew has nearly 25 years of experience leading successful delivery of complex, large-scale customer-facing solutions.
Andrew Gaeckle is a recognized leader in delivering customer strategy and customer management solutions and in the migration of on-premise solutions to Software as a Service (SaaS) solutions. He brings significant value to his clients through effective strategy development, team management, risk mitigation, thought leadership, and detailed and comprehensive business process definition, as well as continuous and open communication that facilitates organizational change.
Andrew helps clients navigate complex, multi-phase programs by developing strategic roadmaps and business cases, assessing and prioritizing capabilities, designing more efficient processes, and delivering new technology to support those processes. His skills in establishing effective program governance and management structures are essential to managing project risks and balancing competing organizational priorities.
Over the course of his career, Andrew has developed a deep understanding of enterprise-wide solutions. His business knowledge spans all facets of customer relationship management, including sales force automation, marketing, partner relationship management, and contact centers. He has worked with numerous Fortune 500 clients, both domestically and globally, in the insurance, telecommunications, retail, financial services, high-tech, banking, and health care industries.
Andrew joined West Monroe Partners in 2015 in the acquisition of Etherios, a division of Digi International (DGII), a publicly traded company with more than 600 employees in locations across North America, Europe and Asia. As vice president of Etherios, he led the North regional practice and worked with customers across Sales and Service Cloud engagements.
His prior experience includes leadership roles with consulting firms and Fortune 500 retail, financial services, and telecommunication companies.
Andrew earned a Bachelor’s degree from the University of Toledo and a Master of Business Administration degree with a concentration in Management Consulting from Benedictine University.