Eric Freshour is a senior manager in West Monroe Partners’ Chicago Operations Excellence practice. He has more than seven years of experience focused in organizational alignment and organizational change management.
Eric Freshour is an experienced manager and consultant with a passion for helping people understand and navigate through complex change and a strong track record for delivering solutions that drive business value during times of transition.
Eric leverages skills in change impact and readiness assessment, change management strategy, organizational alignment, communications planning, training, business process redesign and optimization, and program management to lead large, transformational initiatives and cross-functional teams. For example, he has recently led a transformational program for a healthcare provider, ensuring alignment among key stakeholders on vision, future-state processes, and desired outcomes. He also supported enterprise-wide training, communications, and value definition/tracking. Previously, Eric led an end-to-end change management and organizational alignment project for a company navigating a large, multi-year technology project that touched every major department of the organization.
Eric has also led and contributed to numerous IT projects, including designing IT organizations, assessing and selecting software, and enabling transition to Agile methodologies. Notably, Eric also led a multi-year custom application development project to build an eCommerce platform from scratch for a large healthcare payer.
Since joining West Monroe following college, Eric has worked with clients in an array of industries, including healthcare, energy and utilities, distribution and logistics, private equity, banking, and insurance.
Eric earned a Bachelor of Science degree in Economics from DePauw University.