Carrie collaborates with client executives and boards of directors providing advice on how to execute business transformation, and has led solution implementation for claims management, customer experience, broker operations, advanced analytics and M&A pre- and post-transaction support. Additional experience includes ERP implementations, business process outsourcing and near-shoring, strategic planning and alignment, process re-engineering and performance improvements, application development, cost-reduction initiatives, and enterprise program management offices.
Carrie also developed West Monroe’s capabilities in project turnaround, serving clients in multiple industries. Carrie has advised client executives and program teams on rescuing troubled projects and programs—identifying opportunities to add value, implementing corrective action, and ensuring projects achieve desired business objectives. Her ability to partner and guide ailing projects to successful conclusion has been described as “masterful.”
Prior to joining West Monroe Partners, Carrie held technology and operations leadership roles at American Express, RSM McGladrey, and SSA Global. In these roles, she restructured underperforming divisions, supported merger and acquisition activities by performing due diligence and leading post-transaction business unit integration and carve-outs, led shared services divisions, and supported enterprise resource planning (ERP) software certification against pharma GMP standards.
Carrie earned a Masters degree in Information Systems from DePaul University, and a Bachelor of Science degree in Psychology from Loyola University of Chicago. She has completed post-graduate studies at University of Chicago Business School. Carrie currently serves on the Steering Committee for The Senior Businesswomen’s Forum and the Rush Arthritis and Orthopedics Institute Leadership Committee. She is also co-chair of West Monroe's Swim Across American team, and in her free time enjoys sailing, swimming and volunteers time with Little GEMS International.