Scott Booze applies a unique blend of business consulting acumen and deep technical knowledge to help organizations implement customer-focused strategies, increase visibility, and optimize operations through Salesforce and Field Service Lightning. He focuses on front-line engagement with agents and project leads to create valuable business decisions with the customer in mind.
As leader of the Field Service Lightning team, Scott oversees delivery of solutions that create better customer interactions from start to the end of each support cycle. These solutions bring technology to field service teams and increase customer satisfaction, improve first-visit resolutions, and empower the real-time analytics of work orders from phone to field. Through his experience, Scott can provide clients with a deep understanding of the financial impacts a Field Service Lightning solution has on the purchase order process. He also draws on substantial experience employing multi-channel contact center solutions that employ customer service best practices through knowledge center support and Service Cloud automation.
Over the course of his career, Scott has implemented projects for numerous organizations ranging from local field service providers to large enterprises serving a global landscape. His diverse industry experience includes the technology, manufacturing, transportation, hospitality, financial services, and healthcare sectors.
Scott holds multiple Salesforce certifications and is recognized as a Service Cloud and Field Service expert within the Salesforce ecosystem.
Scott joined West Monroe in 2015 through its acquisition of Etherios, a consultancy that specialized in delivering cloud-based customer relationship (CRM) solutions built on the Salesforce platform. Previously, he held various Salesforce-focused consulting, implementation, and development roles.
Scott earned a Bachelor of Arts degree from Miami University and completed the Leadership Academy at Yale University of Management.