West Monroe Partners' report featured in Physicians News Network

A new study confirms that a large majority of patients are utilizing telehealth options and actually prefer them over traditional healthcare settings.

The West Monroe Partners study, No More Waiting Room: The Future of the Healthcare Customer Experience, reports that of the 1,300 healthcare consumers surveyed, 80% of customers who have communicated real-time via a mobile app prefer this method to a traditional office visit.

According to the study, consumer preferences are shifting away from traditional office visits toward more digital, mobile interactions. These changing habits are especially apparent among younger, tech-native consumers who view their healthcare experience as more than an annual checkup, but rather an ongoing, digitally connected relationship with their providers. However, healthcare providers and insurers are not prepared to meet these evolving needs.

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