As summer comes to a close, planning season begins for 2017. It’s the time of year when firms revisit their visions, objectives, and actions to map out their strategic plan for the year. We've created a checklist to help assess the health of your customer experience (CX) strategies and identify both gaps and opportunities. Read the full article on CMO.com here.
Paul Hagen provides a self-test to quickly identify gaps in your CX strategy and assess your strategy’s strength