Paul DeCotis featured in Natural Gas & Electric

Utilities like to plan, build, and run things—and they are good at it. Following decades of experience building power plants, transmission and distribution systems, and IT systems to automate wholesale market transactions and operations, utilities are generally competent and capable. But when it comes to stakeholder engagement, including government and public relations and customer relationship management, some utilities are very good and some fall short.

Click here to download the article as it was published on Natural Gas & Electric.