People Need mHealth Convenience, But Payers Are not Ready

8 in ten consumers would rather see their doctor online than in person, the mHealth convenience survey claims. But insurers are not prepared to make that an easy procedure.

A new study finds that people overwhelmingly prefer online interactions with their doctor over in-person visits, and they will even risk the security of their health information for the mhealth convenience.

In all, 8 out of every ten people surveyed by West Monroe Partners prefer real-time contact through a portal or mHealth app over a visit to the doctor’s office. And 31% have used an mHealth app in the last 2 years to talk to their doctor about a particular medical condition.

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