Will Hinde discusses why health insurers are in the catch-up game when it comes to digital transformation.

Health insurers that succeed in boosting customer centricity will be big winners in an increasingly competitive landscape, says Will Hinde.

It’s a challenging new world for health insurers: The Affordable Care Act has brought a rush of new regulations and compliance obligations, as well as cost inflation, consolidating providers and ever-rising consumer expectations.

Click here to read the full article as it appeared in Insurance Networking News.