As featured in Becker's Hospital Review
Becker's Hospital Review featured an article based off of the Customer Effort Score analysis of performed Dave Nash and Carolyn Sarb. The article, Customer Effort Analysis: Still Needs Improvement, features Dave and Carolyn’s assessment of the site and highlights important areas for improvement. Check out the blog post they co-wrote on the topic as well. 

To read the full article as it appeared in Becker's Hospital Review please click here.