- Service: Customer Experience
Ghalayini launched the firm’s Customer Relationship Management (CRM) capability in 2010 and has guided its growth and evolution through multiple acquisitions. Today, the Customer Experience practice is represented in six West Monroe offices and helps organizations gain competitive advantage through the delivery of a differentiated customer experience to win the battle for customers. Over the course of his career, Ghalayini has personally advised many clients as they navigate the journey to become customer-centric organizations that deliver effective, profitable, and engaged customer experiences.
“To win this award is such a tremendous honor. More than being a great consultant and subject matter expert, I want to enable the greatness of others,” Ghalayini said.
“By far, the most enjoyable and rewarding aspect of my role is leading and developing people – at the firm and at client organizations. That is why I have stayed in the consulting profession.”
Ghalayini, who joined West Monroe in 2004, has twice received the firm’s Sequoia Award for leadership and mentorship.
“Mazen Ghalayini is an entrepreneurial and compassionate leader who has been playing a vital role in advancing West Monroe’s capabilities and reputation since our early days as a company,” said Chief Operating Officer Doug Armstrong. “More significantly, he embodies our mission to build the next generation of leaders and has personally guided the growth and development of many others, in multiple practices and offices.”
Consulting® magazine publishes the annual list of the Top 25 Consultants to recognize top professionals in the industry. Ghalayini and the other recipients are featured in the April/May issue of Consulting® magazine and will receive their awards at a gala dinner at The Mandarin Oriental Hotel in New York City on June 13.
About West Monroe Partners West Monroe is a national business and technology consulting firm that partners with dynamic organizations to reimagine, build, and operate their businesses at peak performance. Our team of more than 1,100 professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on our clients’ profitability and performance. For more information, visit www.wmp.com.
Media Relations Manager