- Service: Performance Services
West Monroe Partners ranks among the top 25 world’s most progressive 501 Managed Service Providers (MSPs), according to Penton Technology’s 9th-annual MSP 501 list and study. The top MSP 501 companies ranked this year include organizations from around the world and from diverse technology and business backgrounds. Collectively, they amassed $9.82 billion in sales in 2015 and increased their oversight of technology devices to more than 5.6 million.
West Monroe Partners take a different view of “managed services” than most firms. They call it something different, too—performance services, reflecting the impact that strong, efficiently run and managed core systems can have on an organization’s performance and marketplace success. The difference starts with their unique blend of technical, industry, and business expertise—making West Monroe an ideal partner for critical IT services that demand flawless execution and a continual focus on the future rather than simply fighting today’s fires. The firm’s Performance Services practice provides clients application & data management, infrastructure & data center management, security management, as well as a service desk focused on end user support and outstanding customer experience.
“Our Performance Services team is dedicated to helping clients break down barriers between their IT organization and business teams to deliver high-quality operational programs, efficiently,” said Mark Nelson, Senior Director of Performance Services. “Our Performance Services team wears many gloves to ensure systems and processes are running at peak performance and customer service is exceeding expectations.”
Supported by a full-service business process and technology consultancy practice, West Monroe’s Performance Services practice offers strategic advice and support to business and IT leaders on matters ranging from customer service, service level expectations, business operations improvement, IT risk management, disaster recovery, and compliance.
“On behalf of Penton and MSPmentor, I would like to congratulate West Monroe Partners for its recognition as an MSP 501 honoree," said Aldrin Brown, Editor in Chief, MSPmentor. “The managed service provider market is evolving at a rapid pace and the companies showcased on the 2016 MSP 501 list represent the most agile, flexible and innovative organizations in the industry.”
The 2016 MSP 501 list is based on data collected by MSPmentor and its partner, Clarity Channel Advisors. Data was collected online from March through April 2016. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, growth and other factors. In addition to a ranking on the MSP 501 list, every company that participated in the study has been assigned a score reflecting its intrinsic value. The measure, known as the Total Service Provider (TSP) score, evaluates an MSP’s mix of revenue from various activities, including consulting, cloud, reselling and managed services
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